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Delivery information:
Dresses hired for an event during the weekend will be delivered on Friday and
picked up on Monday (4 days available). Dresses hired for an event during the week
will be delivered a day before the event and picked up a day after the event (3 days
available). No deliveries will be made during the weekend.
Order details:
Ensure to place and pay for your order atleast 5 days prior to the event date to avoid
disappointments.
You will need to agree to our terms and conditions at check out.
Rental Agreement
General
This agreement is between Mamatoto and the customer.
Maternity dress hire terms and conditions:
All garments are to be paid for in full prior delivery.
A refundable deposit of R1000 shall be paid upon order, the deposit shall be
refunded to customers upon the return of the garment subject to the garment not
being damaged.
The deposit shall be used to repair any damaged dress.
All dresses should not be washed by customers, we wash our dry clean our dresses,
the cost is included in the final cost price.
No refunds on dress orders shall be processed 5 days prior the event. Refunds shall
be processed at 80% of the initial cost of the rental fee for administration fees.
No rental extensions shall be allowed, the dress will be picked upon the agreed upon
pick up date at any time of the day. Failure to comply will result in a penalty fee of
R150 per day.
Damaged garments:
Hired garments are to be returned in an undamaged condition. In an event that the
garment is damaged or lost, a sale shall be deemed to have taken place the deposit
shall be used as part payment for sale. The customer will be invoiced the remainder
of the purchase price of the garment.
The deposit shall be deposited to the customer 2 days after returning the dress. This
will allow the assessment of the dress.
In the event of a repairable damage, the deposit shall be returned to the customer
after the garment has been repaired, the length of the duration of the repair cannot
be confirmed by MamaToto upfront.
MamaToto Liability:
In the event of a garment damage or loss prior to delivery to the customer. The
customer will be provided with an opportunity to select another dress for the rental
fee paid or refunded.
All refunds due to any enforceable event shall be limited to the rental fee paid by the
customer.
Return Policy
Any return or exchange for products purchased shall be initiated within 5 days of
delivery.
All returns and exchanges shall be in the same condition it was purchased, any
damaged or dirty products shall not be accepted for returns.
An exchange can be initiated on the website, the product will be picked up from your
saved address and the product exchanged for shall be delivered at the same time.
A return for refund shall be charged at R100, therefore, the amount to be refunded
shall either be saved in your website wallet or shall be refunded to the customer in
cash at the initial cost paid less R100.
Delivery policy
We deliver anywhere in South Africa. Kindly allow a longer delivery time for places
out of Gauteng.
A delivery of fee of R100 shall be charged per order. Purchases of over R1000 shall
be free.